REFUND AND CANCELLATION POLICY
DreamChild International Incorporated
doing business as The Tax Control Group
Effective Date: August 10, 2026
Website: taxcontrolgroup.com
Email: [email protected]
Governing Law: Commonwealth of Virginia
1. PURPOSE OF THIS POLICY
This Refund and Cancellation Policy explains the refund, cancellation, rescheduling, subscription, and payment rules applicable to products and services offered by DreamChild International Incorporated, doing business as The Tax Control Group (“The Tax Control Group,” “we,” “us,” or “our”).
Because The Tax Control Group offers different types of services—including individualized professional services, consultations, document reviews, digital products, educational programs, memberships, and recurring subscriptions—the cancellation and refund rules may differ depending on what you purchase.
Please review this Policy before purchasing.
By purchasing a product or service, scheduling a paid appointment, or enrolling in a paid subscription or program, you agree to this Policy together with any additional refund or cancellation terms disclosed at checkout or in an applicable service agreement.
Nothing in this Policy limits any refund, cancellation, or consumer right that cannot lawfully be waived.
2. GENERAL REFUND PRINCIPLE
The Tax Control Group seeks to maintain clear and reasonable refund and cancellation practices while recognizing that many of our services require professional time, advance preparation, document review, analysis, reserved appointment time, customized work, or immediate access to proprietary digital materials.
Refund eligibility therefore depends on:
- the product or service purchased;
- whether work has begun;
- whether documents have been reviewed;
- whether professional time has been reserved or used;
- whether a customized deliverable has been prepared;
- whether a consultation has occurred;
- whether digital materials have been accessed or delivered;
- whether a subscription billing period has begun; and
- any service-specific terms agreed to at purchase.
A client's decision not to use, read, implement, or act upon a completed service or delivered product does not, by itself, create a right to a refund.
3. SERVICE-SPECIFIC TERMS CONTROL
Certain products or professional services may have their own:
- service agreement;
- engagement letter;
- checkout terms;
- offer terms;
- cancellation provisions; or
- refund provisions.
When service-specific written terms differ from this general Policy, the service-specific terms control with respect to that service to the extent of the difference.
4. TAX CONTROL PRIORITY REVIEW™
The Tax Control Priority Review™ involves review of client-specific tax correspondence and related information.
Because professional work may begin soon after the required information and documents are received, refund eligibility depends upon whether substantive review has begun.
Cancellation Before Review Begins
If you cancel before The Tax Control Group has begun substantive review of the materials submitted for your Priority Review, you may request a refund.
Any nonrefundable payment-processing charges or other amounts that applicable law permits us to exclude from a refund will be handled according to the terms disclosed at purchase.
After Substantive Review Begins
Once substantive review of your submitted notice, correspondence, or related information has begun, the Priority Review fee is non-refundable, except where otherwise required by law or expressly agreed in writing.
Substantive review may include activities such as:
- reviewing the tax notice or correspondence;
- examining relevant information submitted;
- identifying the tax period or issue;
- evaluating amounts appearing on the communication;
- reviewing relevant dates;
- identifying information requiring attention;
- conducting analysis within the agreed scope; or
- preparing the Priority Review deliverable.
After Delivery
Once the completed Tax Control Priority Review™ has been delivered or made available to you, the fee is non-refundable except where otherwise required by law.
A recommendation that no additional Tax Control Group service is currently necessary does not make the Priority Review refundable. The review itself is the purchased service.
5. TAX NOTICE CONSULTATION™
Unless different terms are disclosed at booking, the following applies to the Tax Notice Consultation™.
Cancellation More Than 24 Hours Before the Appointment
You may cancel or request to reschedule more than 24 hours before the scheduled appointment.
If you cancel rather than reschedule, amounts paid for the consultation may be refunded, subject to any applicable processing limitations and applicable law.
Rescheduling More Than 24 Hours Before the Appointment
You may request to reschedule without a rescheduling fee when the request is made more than 24 hours before the appointment.
Cancellation Within 24 Hours
Cancellations made within 24 hours of the scheduled consultation are non-refundable, except where otherwise required by law or where The Tax Control Group agrees otherwise because of exceptional circumstances.
No-Show
Failure to attend a scheduled consultation without timely cancellation is considered a no-show.
No-show consultation fees are non-refundable.
A new consultation may require a new booking and payment.
Late Arrival
If you arrive late, the consultation may still end at its originally scheduled time.
Late arrival does not automatically entitle you to additional time, a partial refund, or a complimentary rescheduled appointment.
After Consultation Begins
Once the consultation begins, the consultation fee is non-refundable except where otherwise required by law.
6. RESOLUTION OPTIONS / NEXT-STEP REQUESTS
Submitting a Resolution Options, Next-Step Review, or similar request does not itself constitute the purchase of additional professional services unless a fee is expressly charged for that particular evaluation.
If The Tax Control Group subsequently recommends a paid service, the applicable:
- scope;
- price;
- payment terms;
- cancellation rules; and
- refund rules
will be disclosed before that additional engagement begins.
Payment for a Priority Review does not automatically cover subsequent resolution, representation, corrective, research, filing, or other professional work.
7. TAX CONTROL STARTER™ AND OTHER CUSTOMIZED ANALYSIS SERVICES
Services such as Tax Control Starter™, Tax Clarity Reports™, Tax Control Plans™, individualized diagnostic work, customized analyses, and similar professional services may involve substantial work before the final deliverable is provided.
Unless different terms are contained in the applicable service agreement:
Before Work Begins
If you cancel before substantive professional work begins, you may request cancellation and a refund of amounts paid for work not yet performed, subject to applicable law and any specifically disclosed non-refundable charges.
After Work Begins
Once substantive professional work begins, fees attributable to work already performed or committed may be non-refundable.
If a project is canceled before completion, any refund for unperformed work, if applicable, will be determined according to:
- work completed;
- professional time incurred;
- resources committed;
- deliverables already prepared;
- third-party charges incurred; and
- the applicable service agreement.
After Final Delivery
Once the agreed customized report, plan, analysis, or other principal deliverable has been completed and delivered or made available, fees attributable to that completed work are non-refundable except where otherwise required by law.
8. TAX PREPARATION AND OTHER PROFESSIONAL SERVICES
Tax-return preparation, amended-return preparation, bookkeeping, accounting-related work, tax planning, tax resolution, representation, and other professional engagements may require separate agreements.
Refund and cancellation rights for those engagements will be governed primarily by the applicable engagement agreement.
Where no separate rule is stated, fees for professional work already performed are generally non-refundable to the extent permitted by law.
Termination of an engagement does not eliminate responsibility for fees earned or expenses incurred before termination.
9. DIGITAL PRODUCTS
Digital products may include:
- downloadable reports;
- guides;
- templates;
- worksheets;
- calculators;
- checklists;
- recorded trainings;
- courses;
- digital libraries; and
- other electronically delivered materials.
Because digital products may be made available immediately after purchase, digital-product purchases are generally final once access or delivery has been provided, except where otherwise required by law or expressly stated in the applicable offer.
If you experience a technical problem preventing access to a purchased digital product, contact:
We will make reasonable efforts to correct legitimate access problems.
A technical-access issue does not automatically require a refund if the purchased material can reasonably be restored or provided through another appropriate method.
10. TAX CONTROL INTELLIGENCE™ AND OTHER PAID SUBSCRIPTIONS
Recurring educational subscriptions such as Tax Control Intelligence™ may be billed monthly, annually, or according to another billing period disclosed at purchase.
Cancellation
You may cancel a subscription according to the cancellation method provided for the applicable subscription.
Cancellation stops future renewal charges after the cancellation becomes effective.
Current Billing Period
Unless otherwise stated at purchase or required by applicable law, cancellation does not provide a prorated refund for the current billing period.
You may retain access through the remainder of the paid period if the applicable platform and offer terms provide for continued access.
Renewal Charges
You are responsible for canceling before the applicable renewal if you do not want the subscription to renew.
Any legally required renewal notices or cancellation rights will apply.
11. TAX CONTROL MEMBERSHIP™
The Tax Control Membership™ may include educational content, workshops, resources, templates, classes, member programming, implementation support, or other benefits described in the applicable offer.
Unless different terms are presented at enrollment:
Monthly Membership
A monthly membership may be canceled before the next recurring billing date to prevent the next scheduled renewal charge.
Amounts already charged for the current membership period are generally non-refundable.
Annual Membership
An annual membership may be canceled to prevent renewal for the next annual term.
Cancellation does not ordinarily result in a prorated refund of the current annual membership period unless otherwise stated or required by law.
Membership Benefits Already Used
Use of member-only resources, live programming, downloads, classes, or other membership benefits may affect any refund rights otherwise provided by an offering-specific guarantee.
12. FREE TRIALS AND PROMOTIONAL PERIODS
If The Tax Control Group offers a free trial, introductory period, founding-member offer, promotional price, or similar arrangement, the applicable terms will be disclosed with the offer.
If payment information is collected for a trial that automatically converts to a paid subscription, the timing and recurring price should be disclosed before enrollment.
You are responsible for canceling according to the disclosed terms if you do not wish to continue into a paid period.
13. PAYMENT PLANS
Some programs or professional services may allow payment in installments.
A payment plan is a method of paying the agreed purchase price; it does not necessarily convert the service into a month-to-month service that may be canceled simply by stopping future installments.
If you agree to a payment plan for a fixed-price service or program, you remain responsible for the payments required under the applicable purchase or service agreement, subject to applicable refund rights and law.
Canceling access or choosing not to participate does not automatically cancel amounts legitimately owed under an agreed fixed-price payment plan.
14. FAILED OR DECLINED PAYMENTS
If a recurring or installment payment fails, we or our payment provider may attempt to process the payment again where permitted.
Access to a paid subscription, membership, program, portal, product, or service may be suspended if payment remains outstanding.
You remain responsible for valid outstanding amounts according to the applicable agreement.
15. DUPLICATE CHARGES AND BILLING ERRORS
If you believe you were:
- charged twice for the same transaction;
- charged an incorrect amount;
- charged after a properly processed cancellation; or
- otherwise billed in error,
contact us promptly at:
Include sufficient information for us to locate the transaction, but do not email complete payment-card numbers, Social Security numbers, bank credentials, or other highly sensitive information.
We will review legitimate billing-error reports and correct confirmed errors as appropriate.
16. CHARGEBACKS AND PAYMENT DISPUTES
We encourage you to contact The Tax Control Group first if you believe a charge is incorrect or a refund is owed.
Nothing in this Policy eliminates any right you may have to dispute a charge through your card issuer, bank, payment provider, or applicable law.
However, initiating a payment dispute does not alter whether services were performed or amounts were legitimately earned under the applicable agreement.
We may provide relevant transaction, agreement, access, scheduling, communication, or service-performance records to a payment processor or financial institution when reasonably necessary to respond to a payment dispute and permitted by law.
17. CANCELLATION BY THE TAX CONTROL GROUP
The Tax Control Group may cancel an appointment, product, program, membership, or professional engagement when reasonably necessary, subject to applicable agreements and law.
Examples may include:
- illness or emergency;
- scheduling conflicts;
- technology failures;
- inability to obtain necessary information;
- conflicts of interest;
- professional or legal restrictions;
- abusive or threatening conduct;
- nonpayment;
- material violation of applicable terms; or
- circumstances making continued service inappropriate or impracticable.
If we cancel a prepaid service before substantive work has been performed and do not provide a reasonable alternative, amounts paid for the unperformed portion will generally be refunded.
If an engagement is terminated after work has begun, amounts attributable to work already performed may remain due or non-refundable as permitted by the applicable agreement and law.
18. CLIENT FAILURE TO PROVIDE INFORMATION
Many Tax Control Group services depend on receiving complete and timely information from the client.
If you fail to provide required information or documents, we may be unable to complete the service.
We may:
- request the missing information;
- pause the engagement;
- reschedule work;
- establish a reasonable deadline for submission; or
- terminate the engagement when appropriate.
Failure to provide required information does not automatically entitle you to a full refund for professional work already performed or resources already committed.
Any refund concerning unfinished work will be determined according to the applicable service agreement, work completed, and applicable law.
19. DISSATISFACTION WITH AN OUTCOME
A refund is not automatically available merely because:
- you disagree with a tax law;
- you disagree with an IRS or state taxing-authority decision;
- a taxing authority rejects a position;
- the review does not identify the savings you expected;
- the Priority Review determines that no additional service is necessary;
- additional professional work is recommended;
- you decide not to implement a recommendation;
- your circumstances change after a service is completed; or
- a desired tax result cannot lawfully or reasonably be achieved.
The Tax Control Group sells the professional service or product described in the applicable offering—not a guaranteed tax result.
20. NO GUARANTEE OF RESULTS
Payment for a Tax Control Group product or service does not guarantee:
- a tax refund;
- tax savings;
- reduction of a tax balance;
- elimination of tax debt;
- removal of penalties;
- reduction of interest;
- acceptance of a tax position;
- success in an audit;
- success in an appeal;
- acceptance of an amended return;
- approval of a tax strategy; or
- any particular financial outcome.
The absence of a particular outcome does not, by itself, create a right to a refund.
21. HOW TO REQUEST A CANCELLATION OR REFUND
Unless another method is specified for the applicable offering, send requests to:
Include:
- your name;
- the email address used for the purchase;
- the product or service purchased;
- the purchase date;
- whether you are requesting cancellation, rescheduling, or a refund; and
- a brief explanation sufficient for us to identify and evaluate the request.
Do not include Social Security numbers, complete tax returns, bank-account information, complete payment-card information, passwords, or other highly sensitive tax or financial information in the email.
We may request additional non-sensitive information necessary to verify the transaction.
22. REFUND METHOD
Approved refunds will generally be returned to the original payment method when reasonably possible.
Processing times may depend on:
- the payment processor;
- card issuer;
- financial institution; and
- payment method used.
The Tax Control Group does not control how long a bank or card issuer takes to post an approved refund after it has been processed.
23. PROMOTIONAL CREDITS AND SERVICE CREDITS
The Tax Control Group may occasionally offer a credit from one service toward another service.
Unless expressly stated otherwise:
- a credit has no cash value;
- a credit is not itself refundable;
- a credit may be subject to an expiration date;
- a credit applies only to the service identified in the offer; and
- unused credits are not automatically payable in cash.
The specific terms provided with the promotional credit control.
24. THIRD-PARTY FEES
Certain services may involve fees charged by third parties.
Examples may include government filing fees, payment-processing charges, software costs, transcript charges, postage, delivery costs, or other external expenses.
Third-party charges that have already been incurred may be non-refundable even if the underlying Tax Control Group engagement is later canceled, to the extent permitted by applicable law and the applicable agreement.
25. MODIFICATIONS TO THIS POLICY
The Tax Control Group may update this Refund and Cancellation Policy periodically to reflect changes in our offerings, business practices, payment systems, or applicable requirements.
The effective date displayed at the top will be updated when the Policy is revised.
Changes will apply prospectively as required by applicable law.
Changes to this general Policy do not retroactively eliminate contractual refund or cancellation rights already established for a prior purchase.
26. GOVERNING LAW
This Refund and Cancellation Policy will be governed by the laws of the Commonwealth of Virginia, without regard to its conflict-of-laws principles, except where applicable federal law or another law that cannot lawfully be waived or displaced applies.
Nothing in this Policy is intended to eliminate any consumer right or remedy that cannot legally be waived.
27. RELATIONSHIP TO OTHER AGREEMENTS
This Policy should be read together with:
- the Terms of Service;
- the Privacy Policy;
- applicable checkout terms;
- applicable subscription terms;
- applicable service agreements;
- engagement letters; and
- other offering-specific terms.
If an applicable separately executed service agreement contains refund or cancellation provisions that conflict with this general Policy, the separately executed agreement controls with respect to that service to the extent of the conflict.
28. CONTACT INFORMATION
Questions regarding this Refund and Cancellation Policy may be directed to:
DreamChild International Incorporated
d/b/a The Tax Control Group
Website: taxcontrolgroup.com
Email: [email protected]
Governing Law: Commonwealth of Virginia
Please do not send sensitive taxpayer information through a general inquiry email.
29. ACKNOWLEDGMENT
By purchasing a product or service, scheduling a paid appointment, enrolling in a paid program, or beginning a paid subscription subject to this Policy, you acknowledge that you have had the opportunity to review the applicable refund and cancellation terms.
Where a separate service agreement or checkout page contains additional refund or cancellation terms, those terms form part of the applicable purchase or engagement.
